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Customer Service Rep

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$20.9-$23.1  •  Milford, MA
•  Contract to Hire
•  Job Number:272226
•  Posted:6/18/2026
  • Maintain a positive, empathetic, and professional attitude toward customers.
  • Respond promptly to inquiries via phone, email, and other channels.
  • Demonstrate product and service knowledge to address customer concerns.
  • Identify customer needs and provide appropriate solutions.
  • Handle a high volume of calls and emails efficiently.
  • Gather accurate information to facilitate problem resolution.
  • Look up and order parts as needed.
  • Resolve complaints with timely and effective solutions.
  • Schedule and route service calls for technicians across New England.
  • Follow up on open orders and provide status updates.
  • Build quotes and communicate pricing and service options.

Requirements

  • Excellent verbal and written communication skills.
  • Strong interpersonal and teamwork abilities.
  • Patience and composure under pressure.
  • Attention to detail and accuracy.
  • Familiarity with New England geography.
  • Previous customer service experience preferred.
  • Proficiency with customer service software/tools.
  • High school diploma or equivalent (additional training a plus).
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