Responsible for inspecting, testing, and repairing returned products to determine the cause of failure and ensure customer satisfaction. This role plays a key part in maintaining product quality standards, identifying recurring issues, and supporting both the quality assurance and customer service teams. Verify product information, serial numbers, and return authorization details. Conduct visual inspections to identify signs of damage, misuse, or defects. Perform functional tests on returned units to confirm reported issues. Use diagnostic tools and procedures to isolate faults or failures. Document test results and repair actions clearly and accurately. Repair & Refurbishment-Carry out repairs or component replacements following company repair standards. Clean, calibrate, and reassemble units for reissue, refurbishment, or recycling. Ensure all repaired units pass quality control testing before release. Maintain detailed records of findings, repairs, and product conditions.
Update RMA databases and communicate results to customer service and engineering. Identify trends in returns and provide feedback to Quality and Product teams